You can return small to medium-sized items via My Account. While we would like to offer self-service returns from My Account for all orders, we are currently unable to. For any large products (products delivered by BJS/ArrowXL) or any products delivered in more than one parcel, you will need to contact our customer service team to arrange a return. Additionally, if your order contains any of the following then no items from the order will be eligible for a self-serve return, and will need to be returned by first contacting customer service:
- If an item in your order has a credit note/goodwill refund associated with it, e.g. if you have been compensated for any item in your order
- Non-website orders
- Fabric samples
- If you have already started a return for an item in the order by contacting customer services
- Promotions such as ‘buy one get one free, ‘buy one get one-half price’, bundles, spend and save, multiple promotions applied simultaneously, pledge discounts for TalentLab designs, fixed amount discounts applied to multi-product orders
If a product does not appear returnable via My Account, this does not mean it is not eligible for return. All your usual returns rights still apply. If an item from your order does not appear to be eligible for a self-service return, but is within the return period and meets other returns criteria, please contact us.