We're sorry. There have been some unforeseen delays, which means your order will arrive later than planned. We know this isn't ideal. And we know how excited you are about your order – we can’t wait to see how much you love it, too. Which is why we’re working non-stop to get your item[s] to you as quickly as possible.
There has been a huge increase in demand for homewares and furniture, which puts a lot of pressure on the makers and artisans who craft our products. And, there are also significant port delays, so our deliveries are taking much longer than usual.
How are we improving this? With new distribution centres to speed up dispatches and reduce lead times, so your items are with you sooner. And, we’ve also increased our customer service team, so there’s always someone available to give you support.
You can find delivery information for your order in the 'My Account' section of our website. And you'll always see our most up-to-date view of when we expect to dispatch your product – so this may change over the course of your item[s] journey to us.
If you haven’t set up an account and password, simply enter the email address used to place the order and use the 'forgotten password?' option to see this information.
We know just how much you want to enjoy your new item[s], which is why we’re always finding fresh ways to grow and improve, so each shopping experience with us is MADE even better than the last
You can track your order by logging into your account. The first screen will look like this:
You can then click on 'MY ORDERS'
Once you've clicked 'MY ORDERS', You can then select 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:
You can then view all the details of your order including dispatch dates, contact details we have for you, delivery address and order status.
Below is a little break down of what the different status' mean:
Being made: Your item is currently in manufacturing.
Being shipped: Your item is currently on it's way to our distribution centre.
Being prepared for dispatch: Your item is currently in our distribution centre being prepared for dispatch.
Dispatched: Your item is now with the designated courier and they'll be in touch soon to book in delivery.
If your delivery date has passed and you haven't received your order, you can track it by visiting My Account on our website.
Once you've logged into your account, you can see the below screen:
Click into 'MY ORDERS', then click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:
Once you've brought up the delivery details screen, you can then find your tracking code. You can use this to track your delivery with your designated courier.
Our delivery partners should contact you within 5 working days of your order being dispatched. If it's been more than 5 days, please contact us and our customer service team will look into it for you.
Please note: If you're an Offshore customer, order dispatch can take up to 14 days
In very rare cases, our trustworthy couriers experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or they may have left your delivery with a neighbour. If you still haven't been able to track it down, contact us and we'll be able to resolve this for you.
We'll send an email to you once your products have dispatched with information on how to contact the delivery company that has your order.
If you have not received this email, you can login to your account and you will be able to see which carrier has your product as well as their contact details
Yes. When purchasing your item you’ll pay in £ based on that day’s exchange rate, so if you return an item from ROI this will also be based on the exchange rate at the time of return. Because we can’t control this, please be aware you may receive less or more than the original order value. You may also be charged a conversion fee by your card provider.
Although this is very rare, should your product not arrive in perfect condition, please contact us with an image of the faulty product, and a member of our dedicated customer service team will advise on the best solution, including refund, replacement or repair options.
For security reasons, when we save your card we only allow it to be used for orders that are being delivered to an address for which you've previously used the card. So if you've moved house or placing an order for delivery to a friend or relative, you need to re-enter your card details (and check the 'Save My Card Securely For Future Purchases' checkbox). Next time you order for delivery to that address the card will appear as a payment option.
Yes, we never store your full card details, only a token (that we use for future purchases) and enough information to display on the website so that you know which card it is, i.e. the last 4 digits of the card number. Also, we only allow the card to be used when the same delivery address has been used for the card before, which reduces the risk of someone accessing your MADE.COM account and ordering with your saved card.
MADE.COM is unable to participate in the Retail Export Scheme, as this scheme does not apply to goods sold over the internet. As such, MADE.COM is not legally permitted to reimburse VAT charged on purchases made through our website. Please see the HMRC website for further information here
It’s your right to change your mind, and we totally respect that. Just update your preferences on the 'MY COMMUNICATION PREFERENCES' page which is accessible via your account. Or, on the bottom of every email from us, there is a unsubscribe link which removes you from all our email marketing with just one click.
You can opt in or out whenever you want by going into your account and into the ‘Manage Subscription’ section of your account.
You are able to update your details in this section. We are able to guarantee that the choice is yours to make at any time. And we won’t hang onto your info - if we don’t need it, we’ll delete it.
MADE.com is a ‘Data Controller’ for the information you choose to share with us. Sometimes it’s useful to collect information about you - and how you use our site - to make sure we’re showing you stuff you’ll want to see, as well as to fulfill our contract with you.