Firstly, we're sorry you received the wrong product. Please contact us with details of your order and what you've received and we'll get it sorted
We travel to various locations to find you the best furniture makers in the world, all of our products are manufacturing by various suppliers in different locations.
We keep small volumes of best-selling and smaller pieces in our dispatch centre. These will be marked Express Delivery on our website, and will dispatch from us within 2 - 10 working days..
Our showrooms are for display purposes only which show our newest and best-selling pieces in real life before buying them. While you can't order directly from the showroom, they do have tablets on hand which you can use to log in and complete orders.
Of course you can, just contact us and a member of our team will get back to you with the information.
You can order a free fabric sample pack by creating an account and visiting the sample page on our website. You can order up to six samples at a time. If the sample you're after isn't there, keep checking back – we regularly replenish samples.
If the chairs are listed as a pair, you're unable to purchase them individually. Not all of our chairs are sold in pairs and you can check out our full range of chairs here
We can't fit all our products into our showrooms so we try to show our latest additions and most popular pieces. You can find an up-to-date list of what we have on display, plus further info, on our showroom page. Click into the showroom you want to visit and a list will appear - you will also be able to click into the product page to see further product info.
All of our lighting collections are suitable for LED bulbs.
To avoid damage in transit, we sometimes store the legs inside the sofa/armchair – check inside the bottom of the lining of your product. The legs are usually stored underneath the base in a zipped/sealed compartment.
All our lights can be adjusted however we advise this is to only be done by a qualified electrician. Please be mindful that any adjustments will hinder your returns policy with us.
We don't sell bulbs at the moment, but we do indicate on the product pages which bulbs are needed. You can pick bulbs up at most hardware stores.
The rub test is a back and forth motion that mimics the wear and tear that comes from someone sitting down on – or getting up from – an upholstered seat. 3,000 double rubs equal one year's worth of use.
We are unable to provide the rub test details for individual products. However, all our sofas are suitable for "General to Heavy Domestic Use". This means the fabrics have all been tested between 20,000-25,000 rubs and passed.
Some of our fabrics pass at even higher than this but they will all fall into this category.
PU leather is a type of faux leather, the material is durable which is great for busy households, it's easy to wipe clean with a damp cloth and a great alternative to natural leathers as it is a low-maintenance material.
We recommend professional cleaning only and to be mindful that PU can be torn by pet claws.
We don't offer this service, so please ensure the area where you'd like your new furniture to be placed is clear before the carriers arrive.
We have 2 showrooms in the UK: London and West Yorkshire. Check out our showroom page to see what's on display. If you can't see the item you're interested in, please check again in a few weeks, we update our showrooms quarterly.
We also recommend signing up for our newsletter which will keep you in the loop with all things MADE and will also let you know if we have plans for pop-up showrooms closer to you.
Take a look at the dimensions of the item, found on the left-hand side of the product page towards the bottom. We provide all the measurements you'll need to see if your new product will be able to pass through your front door, into your chosen room.
You're unable to add on further items to an order after purchase. If anything was missed you'll need to cancel the order and start again.
Our semi-fitted wardrobes come in a large range of sizes so we're sure we'll find something to suit your space. The wardrobes start from 100cm to 270cm in width with a maximum height of 223cm. Just be mindful that this is a free-standing product and we advise to allow 15cm ceiling clearance and 15cm wall clearance on one side.
Our experienced couriers, who deliver and fit your wardrobe, will be in touch to confirm your order over the phone, and to book in your delivery date.
Each installation is different, however, as a general guide it can take 1 hour and 30 minutes to complete.
Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment.
** Please note that assembly is only offered on certain products at the moment. This service is not currently being offered for our Offshore customers
Postcodes eligible for professional assembly:
|KT||Kingston upon Thames|
|NW||North West London|
|SE||South East London|
|SW||South West London|
We have 2 showrooms in the UK: London and West Yorkshire. Check out our showroom page to see what's on display. You can click into the showroom you wish to visit to see an up-to-date list of items that are on display.
For certain items, our team will take away your old furniture which will either be passed onto charity or safely recycled. Items eligible for this will allow you to select the service at the checkout stage where the collection cost will then be added to your basket. If you do have additional furniture outside of this that you wish to dispose of, we've teamed up with the British Heart Foundation who'll take away your old furniture for you. If you wish to book a free collection, please book it in here.
Please Note: Due to current national lockdowns, we are unable to offer paid collection services or collection through the British Heart Foundation.