Yes. When purchasing your item you’ll pay in £ based on that day’s exchange rate, so if you return an item from ROI this will also be based on the exchange rate at the time of return. Because we can’t control this, please be aware you may receive less or more than the original order value. You may also be charged a conversion fee by your card provider.
Your refund should appear almost immediately, but it can vary depending on your bank and the type of card you used. Check out our returns and refund page for more info.
By law, any refund must go onto the original card that has been used to purchase the order so this would not be something which we are able to do. However, if the refund declines we would then contact you and ask for alternative card details to process the refund.
The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.
If the refund was to be declined, we will then contact you after 30 days to obtain further bank account details.
Although this is very rare, should your product not arrive in perfect condition, please contact us with an image of the faulty product, and a member of our dedicated customer service team will advise on the best solution, including refund, replacement or repair options.
As soon as we've registered your cancellation or return, Klarna will credit the balance back to your account within 5 business days.
If you've paid for your order with a card, the refund will be made to your Klarna account balance. If your account ends up in a credit balance, this can be used towards future purchases, or you can request it to be refunded to your card by contacting Customer Service.
NOTE: You will need to disassemble your product and repackage it in order for our delivery partners to collect
We give all of our customers 30 days to return any item - even if it's not damaged. However, if it goes over 30 days and you have simply changed your mind we are unable to arrange for this item to be returned to us.
If the product is faulty or damaged, then please contact us with photos of the damage and our team will be happy to advise you accordingly.
You can certainly return your item to us if you're unhappy about the colour. You will need to let us know within 30 days of delivery, and a return will be arranged for you. There will be a return charge based on the item price, see chart below:
For more return info, see www.made.com/returns-and-refunds
NOTE: You will need to disassemble your product and repackage it in order for our delivery partners to return it.
It's important that you inspect your order on delivery, because we'll ask you to sign a form confirming that it's in good condition. If you're not happy, let our delivery partner know, or note this on the form and contact us.
Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you. But if we've missed something or sent you the wrong thing, just let us know within 30 days. It really helps if you send us a few photos of the damage or any other issues. Our team will assess your complaint and let you know how to return the item, or arrange for a collection. We'll either give you a full refund, arrange for a repair, or order you a replacement.
So that we can collect it, the product needs to be disassembled and repackaged.
If the item doesn't fit in the room of your choice, you can refuse delivery and the carrier can take it away immediately. Alternatively, you can contact us within 30 days of delivery to organise a collection for a full refund.
We strongly advise that if you're purchasing a larger item to measure the space it's intended for to ensure this does not happen.
A receipt is provided in your return request confirmation email, which is sent to you once your return request has been completed.
You'd be best off contacting the carrier that was supposed to collect your parcel(s) and quote your unique tracking reference listed on the label in order to reschedule the collection. In most cases, you can find contact details on the carrier’s website.
If you’re still having difficulty rescheduling your collection, please contact our customer service team, who will be happy to assist.
Standard return period for our labels is 7 business days, however the labels are still valid after the 7 days.
You can return as many items as you like at once, providing they are packaged in their original packaging and together fit within one larger parcel, and that the return is requested at the same time. This is because your returns label is valid for only one parcel. Returns will not be accepted for multiple parcels with printouts of the same label attached.
If you do not have a large enough parcel to fit multiple items, don’t worry. You can simply request to return each item separately and print a label per product you’d like to return.
Most carrier services don't have a paperless option yet so the majority of return labels require a printer. This is mentioned in the carrier service selection page under "Printer Required".
- You'd need a separate label for each individual box/parcel that you're sending back. You cannot print one label and duplicate it over multiple parcels.
- If you have a larger box/parcel that fits multiple items, you can raise a return for these items together, print one label and adhere it to the larger parcel containing the smaller items.
The cost of your return is determined by the value of the product your are returning. You can find details on the costs of returns and collection on our returns page here: https://www.made.com/returns-and-refunds/
You can return small to medium-sized items via My Account. While we would like to offer self-service returns from My Account for all orders, we are currently unable to. For any large products (products delivered by BJS/ArrowXL) or any products delivered in more than one parcel, you will need to contact our customer service team to arrange a return. Additionally, if your order contains any of the following then no items from the order will be eligible for a self-serve return, and will need to be returned by first contacting customer service:
- If an item in your order has a credit note/goodwill refund associated with it, e.g. if you have been compensated for any item in your order
- Non-website orders
- Fabric samples
- If you have already started a return for an item in the order by contacting customer services
- Promotions such as ‘buy one get one free, ‘buy one get one-half price’, bundles, spend and save, multiple promotions applied simultaneously, pledge discounts for TalentLab designs, fixed amount discounts applied to multi-product orders
If a product does not appear returnable via My Account, this does not mean it is not eligible for return. All your usual returns rights still apply. If an item from your order does not appear to be eligible for a self-service return, but is within the return period and meets other returns criteria, please contact us.
Yes, you can.
If you checkout out as a guest, simply follow the ‘forgot your password’ steps by going to the Forgot Password page. Enter the email address you used to place your order, and follow the instructions in the email to set a password.
Once this is done, you will be able to access My Account and request a return in the My Orders section.