Enter your code at the checkout, exactly as it appears.
NOTE: Your code may have a minimum spend (which does not include delivery costs) – this can be found in the T&Cs of the promotion.
For security reasons, when we save your card we only allow it to be used for orders that are being delivered to an address for which you've previously used the card. So if you've moved house or placing an order for delivery to a friend or relative, you need to re-enter your card details (and check the 'Save My Card Securely For Future Purchases' checkbox). Next time you order for delivery to that address the card will appear as a payment option.
Yes, go to My Account > My Payment Methods and you'll see all cards saved to your account with the option to 'delete' any you no longer want stored.
Yes, we never store your full card details, only a token (that we use for future purchases) and enough information to display on the website so that you know which card it is, i.e. the last 4 digits of the card number. Also, we only allow the card to be used when the same delivery address has been used for the card before, which reduces the risk of someone accessing your MADE.COM account and ordering with your saved card.
You can save any Visa, MasterCard or American Express card.
MADE.COM is unable to participate in the Retail Export Scheme, as this scheme does not apply to goods sold over the internet. As such, MADE.COM is not legally permitted to reimburse VAT charged on purchases made through our website. Please see the HMRC website for further information here
This is provided straight away as part of your confirmation email. You can also find a copy in My Account > My Orders.
At the moment, we're not selling gift vouchers.
For the majority of situations we cannot refund the VAT once an order has been placed through our website. If you are looking for a VAT refund for items you are exporting outside of the EU please see here
You can do this at the checkout when you pay for your next order. Use the credit card payment option, and tick 'Save My Card Securely For Future Purchases' when filling out your new card details.
We're unable to accept cheque's or purchase orders as a form of payment.
The payment methods we accept are Credit and Debit Cards, PayPal or a customer may be able to use Klarna as a payment option.
To use Pay in 3 you must be at least 18, and this service is subject to your financial circumstances. When choosing Pay in 3, the assessment won't affect your credit rating.
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna. Neither Klarna nor MADE runs credit searches against you that could impact your credit rating.
You'll need to provide your mobile phone number, email address, current billing address and a debit or credit card. Klarna need a mobile number in case they have to reach you, and everything else will be sent to your email address. Make sure you give the correct details, or you won't receive your payment schedule or any updated order information.
To check if it's possible to postpone your payment due date, please contact Klarna's Customer Service team here: https://www.klarna.com/uk/customer-service
Pay in 3 allows you to spread the cost of your purchase over 3 equal interest-free payments. The payment for each instalment will be automatically collected from the debit or credit card you entered at the checkout. Your first instalment will be collected when your order is confirmed, and instalments 2 and 3 are scheduled in 30 and 60 days, respectively.
Log in to the customer portal at Klarna.com at any time to update your payment methods, review your purchases, or settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.
Please be aware that your address cannot be changed after purchase, as the address is part of the agreement formed between you and Klarna.
Klarna offers Pay in 3 based on a number of factors including order value, previous order history and item availability. If you're 18 or over, you can improve your chances of being offered Pay in 3 – just provide your full name, address details and shipping to your registered billing address. All orders are assessed individually.
You can log in at www.klarna.com/uk, where you'll find all of your orders and payment schedule information.
Visit Klarna's Customer Service for a full list of FAQs, live chat and telephone options: https://www.klarna.com/uk/customer-service
Klarna will automatically attempt to collect your payment for your Pay in 3 purchases from the debit or credit card you entered at the checkout. If Klarna is unable to collect your payment on the scheduled due date, one further attempt will be made, two days later, to automatically collect payment. Should this payment attempt fail, Klarna will issue you a statement for the full outstanding order amount. This will become payable in 15 days. Klarna will notify you when a payment is due two days in advance of collection.
Klarna has a specially trained team to step in and help if you have any difficulties meeting your repayments. If you want to talk, you can contact the Klarna Customer Services team on 020 300 50833
Payment for Pay in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third are collected 30 and 60 days after the first instalment.
Klarna will notify you via email and push notification when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can check the status of your order and payments by logging in at www.klarna.com/uk.
We accept all major credit and debit cards including Visa Credit, Visa Debit and Mastercard. We also accept American Express and PayPal.
When you spend between £35-£1,000, you can choose to pay in instalments using Klarna. Find out more information about Furniture Financing here.