As long as all your items are with the same carrier, and the difference in lead times isn't too much, grouped delivery will be given as an option at the checkout for you to pick if you would like to do this and have all items delivered together.
You can update your delivery address prior to dispatch in My Account and 'MY ORDERS'. If your item has dispatched, feel free to contact us and we'll be happy to assist you with this.
This rarely happens however if this situation was to arise, send us an email and we can get this resolved for you.
Our delivery partners should contact you within 5 working days of your order being dispatched. If it's been more than 5 days, please contact us and our customer service team will look into it for you.
Please note: If you're an Offshore customer, order dispatch can take up to 14 days
In very rare cases, our trustworthy couriers experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or they may have left your delivery with a neighbour. If you still haven't been able to track it down, contact us and we'll be able to resolve this for you.
We'll send an email to you once your products have dispatched with information on how to contact the delivery company that has your order.
If you have not received this email, you can login to your account and you will be able to see which carrier has your product as well as their contact details
Once your order has dispatched, you'll receive an email with all the delivery details you need. The courier will also contact you to advise of the date and time.
At the moment, we're not offering delivery to the Channel Islands.
On the product page for each item you will see a dispatch estimate, example below:
From dispatch to delivery, it’ll typically take 3 - 5 working days for small and medium items, and up to 14 working days for larger items. Offshore deliveries can also take up to 14 working days. Please note that if your items are being shipped to Northern Ireland or the Republic of Ireland, delivery may take longer due to customs checks.
Express delivery is marked on an item that is already in our distribution center, this means your item will be dispatch in under 5 working days.
If an item is available for express delivery, it will look like this:
You can update your delivery details prior to dispatch in your online account. If you have selected Klarna as a payment method we would be unable to change the delivery details, you would need to contact the courier once they've received the order.
If your items have already been dispatched, you'll just need to contact the couriers with the new info. Details on how to contact your designated courier would have been emailed to you.
Yes, thanks to our clever live tracking system. Once you've placed an order, go to 'My orders' (you’ll be prompted to log in if you’re not already) where you'll see all the products you've bought. Select an item and we'll take you to a tracking page that'll tell you exactly where it is.
We use different delivery services depending on the size of the parcel.
Royal Mail: A calling card will be left and your parcel will be taken to your nearest post office. It'll then be held for a number of days, which will be stated on the calling card, for you to collect (remember to bring proof of ID).
Yodel and DPD: A calling card will be left and you'll be given the opportunity to arrange a new date.
Yodel, ArrowXL and BJS: You'll receive a text the evening before with a time slot the couriers will be arriving. You can re-arrange at this point. If the delivery were then to fail on the day, the parcel will be returned to their warehouse and you'll be able the arrange a new, more suitable day.
In all cases we would advise you to try and be in on the original delivery date, so your items don’t stay too long in transit and you can enjoy them as quickly as possible.
For flats and apartments, we'll place items in the ground floor communal hallway or doorway. The reason for this is that climbing stairwells whilst carrying furniture would restrict the ability to maintain social distancing.
For all deliveries, our drivers will photograph your items in situ and record this in our Place of Delivery form.
The delivery charge is based on the subtotal of your basket before discounts. Below you'll see a breakdown of delivery costs:
For deliveries to ROI only, you’ll need to pay an extra surcharge in addition to our standard UK delivery fee per item in your basket. This surcharge will vary depending on the size and weight of your item(s) – see below for a breakdown of costs. While we may occasionally be able to combine surcharges for items within the same delivery, this isn’t guaranteed.
There’s no surcharge for deliveries to NI.
For information on our Offshore Delivery costs, please see our Deliveries page
No problem, we can hold orders in our warehouse for up to 3 months, just log in to 'My Account' and select 'Delay Delivery' or up to 2 weeks if your order is already dispatched and with our carrier
If you need to provide additional delivery info (ie: restricted access, additional assistance on receipt) please contact the designated courier. Contact details will be provided on the dispatch email you received.
Yes. Due to popular demand, we’ve brought back our Northern Ireland and Republic of Ireland delivery options. These can be accessed via our UK website.
Some products still can't be delivered to NI or ROI at this time, but we're working closely with our delivery partners to resolve this and expand our offering as soon as possible. Items delivered to ROI will also be subject to additional surcharges – head to our Delivery page for more information.
Please note that live plants can't be delivered cross border.
We use different delivery services depending on the size of the parcel.
Small Items (Royal Mail):
Delivery should happen within 2 working days of dispatch. Please note you will not receive a time slot. A card will be left and you'll be able to collect your parcel from your local post office.
Medium Items (DPD, Yodel):
48 hours after dispatch, the courier will contact you with a delivery date. At this point, you can reschedule this with them if it does not suit you. You will then receive an hours time slot in the morning, by 11 am, to advise you as to when they will be arriving.
Please Note: Delivery will be made to the front door of your house/building but packaging will not be taken away by the carrier.
Large Items ( ArrowXL and BJS):
Once our delivery partners have received your parcel, you'll receive an email from them with a tracking link that'll allow you to book on your most convenient day. If you then need to reschedule the delivery, you can do so by contacting the courier.
Delivery will be made to the room of your choice, though deliveries above the third floor are dependent on access to a lift. Our delivery partner can only deliver items up to the third floor that is 75kg or less if no lift is available for health and safety reasons.
Please Note: It is your responsibility to check that the items will fit through doors and staircases in their packaging before you place the order. Weekend Delivery: Delivery usually happens during weekdays, though some carriers do offer a Saturday or Sunday delivery option. Where applicable, you can opt for this at checkout. Unfortunately, if you have already placed your order and selected a standard weekday delivery, we are unable to change your order to a weekend delivery.